Frequently Asked Questions

Can I get prescriptions?

Revive Mental Wellness does not guarantee prescriptions. Although we strive to work as a team with our patients when deciding a treatment plan, it is up to the provider to recommend the best treatment. Providers at Revive Mental Wellness will use clinical guidelines and best practice for prescriptions for controlled substances. (https://www.deadiversion.usdoj.gov/schedules/orangebook/c_cs_alpha.pdf) 

Where do you treat patients?

Revive Mental Wellness treats patients all across the state of Idaho. We offer in-office appointments and telehealth appointments. We are located in Meridian, Idaho and treat all the surrounding areas including Boise, Star, Nampa, Caldwell, Mountain Home, Middleton, Twin Falls and many more. 

 

What will be included in my initial appointment?

An Initial evaluation is an evaluation designed to diagnose emotional, behavioral, or developmental conditions or disorders.

 

The initial evaluation will explore many aspects including developmental history, medical history, family history, social and environmental influences, academic/work concerns, and emotional and cognitive (thinking) strengths and weaknesses. 

 

At the end of the evaluation, the provider uses shared-decision making with the patient to determine the best course of treatment. Discussion for referral to therapy or additional psychological testing may occur. 

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How does the patient portal work?

Here is an overview of what is available in our patient portal, click here

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What ages does Revive accept?

Ages 10 years to 60 years old.

 

What do I need completed prior to the first appointment?  

There will be forms located in your OnPatient Portal. There will be a BLUE Check-In Button next to your scheduled appointment. Click on that button and it will have you fill out all your paperwork. Please fill out the paperwork at least 48 hours prior to your appointment or the appointment will be cancelled. Having a list of past failed medications and current medications including name, dosage, and how often will be very helpful. Any previous psychiatric in-patient hospitalization records, psychological evaluation or previous medication management records would be helpful as well.

 

Do I need to get labs done? 

Because many symptoms of depression or anxiety could also be caused by an underlying medical condition, labs are required. Labs will help rule out those medical conditions to help ensure your treatment plan is successful. Labs will be sent to a local lab company discussed with your provider.

 

How do I check in for my telehealth appointment? 

To check in for your appointment, login to your portal. On the Home page, you will see ‘Upcoming Appointments’. It will show the date and time, along with the provider you are seeing. There is a button for ‘Check-In’.  Just make sure you have good Wi-Fi service and not operating a vehicle.

 

How do I book my appointment?  

There are several ways to book an appointment: 

1. You may book for telehealth appointments online through our website or via phone.

2. For in-person appointments, please call 208-398-3351. 

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How do I pay for my appointment?  

Payments are collected electronically through your portal. When signing up for your portal, a card will need to be placed on file. You can also contact our billing department at 208-384-9022 , option 4 and listen for Revive Mental Wellness.

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What is the policy for missing appointments? 

Unfortunately, if you are more than 10 minutes late checking in to your appointment, it will count as a "No-Show". 

 

How do I reschedule an appointment?  

You may reschedule your appointment by calling 208-398-3351.

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How often do I need to see the provider? 

Providers may want to meet with you monthly when treatment starts, but once a patient is stable, they will typically only need to see their provider once every 3 months. If you are on a controlled substance, you will need to see your provider every 4 weeks.

 

How are prescriptions sent? 

They are electronically prescribed to the pharmacy of your choice. 

 

How will I be reminded about my appointment? 

Reminders will be sent out for your appointment via e-mail one week prior to your scheduled appointment, via phone one day prior to scheduled appointment, and via SMS text four hours prior to scheduled appointment.  

 

Do you offer therapy? 

Unfortunately, not at this time. The provider will work with you to help you with referrals if needed. 

 

What is medication management? 

Medication management is a level of outpatient treatment involving initial evaluations of the patient's need for psychotropic medications and ongoing medical monitoring. 

 

What are your hours of operation?  

Currently, Tuesdays and Thursdays 9:00 a.m. to 4:00 p.m. MST. 

 

Do you take insurance?  

Revive Mental Wellness, LLC is working on getting credentialed with major insurers in Idaho. Will will update the list here as they have been approved.

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Do you verify insurance for patients?  

While we can confirm we are in-network with your insurance company, we are not able to confirm your specific benefits. We recommend that you verify your specific coverage with your insurance company. This ensures you have the most accurate information about your benefits and any out-of-pocket expenses.

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What if my insurance changes? 

If you insurance changes, please let us know as soon as possible. Also make sure with your new insurance, you check to make sure Revive Mental Wellness is in network. Anything that is not covered by insurance in the patient's responsibility. 

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What is the cost for non-insured patients?

For up to a 60 minute new patient intake, the cost is $300. For up to a 30 minute follow up appointment, the cost is $150.00.

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Are you HIPAA compliant? 

Yes! Before your first appointment, you will be sent HIPPA forms along with other required intake forms that will need to be signed prior to your first appointment. We take your privacy very seriously. 

 

Can I send my provider messages if I have questions? 

Yes! Messages may be sent through the portal. Please allow 3 business days for the provider to respond. If it is an emergency, please call 911 or go to the nearest ER.  For more information on how patient portal works, follow this link

 

How do I get refills for my medications? 

Our refill policy is to please request refills through the pharmacy at least 7 days before you will be out. This will allow adequate time for the provider to send refills.